Security and Privacy

• Is The Paper Tiger Online reliable, secure, and confidential?

We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed by Amazon AWS, a recognized leader in high-end hosting. You can read about their Zero-Downtime network and data center and what makes Amazon AWS the best place to host mission-critical websites.




• What is SSL and will it keep my communications absolutely secure?


SSL is an acronym for “Secure Socket Layer”, a security protocol that provides communications privacy over the Internet. The protocol allows Paper Tiger to securely communicate in a way that is designed to prevent eavesdropping, tampering, or communications forgery. It is the same technology used by banks and e-commerce companies such as Amazon.com to keep your information safe and secure during transactions. In Paper Tiger’s case, SSL keeps your client communications absolutely secure (Paper Tiger’s normal password protection keeps your information private, but SSL keeps it private and secure).




• Is our data backed up in case of an emergency?


Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down. Our uptime is over 99%.




• How can I get an electronic copy of my data for safekeeping?


Click on the Database in which you want an electronic copy. Click the Database Preferences button. At the bottom of the pop up box, you will see the section 'Need to export your data?' Paper Tiger can generate an XML file with the data from your database. Then click on Export this Database button. This includes all locations, items, categories, transfers, and trash. This XML file cannot be imported back into Paper Tiger.




• How do I enable or disable SSL encryption?


By default the Paper Tiger login page has SSL enabled on it. All other pages are accessed using regular HTTP connections by default. To enable SSL (HTTPS) on all your pages, log into your account.




• Can members of your company actually see our data? Is the data secure on your side?


Members of our company cannot see or access your data in any way. It is against our company policy to interact with user data.




• How do we know that our existing Paper Tiger Desktop data converted correctly?


When you upload your file, the system takes a Hash of the file before it begins importing the file. The system that imports the file is similar to the Paper Tiger Desktop application system and checks for all the required tables and fields, and checks to make sure that the file is consistent, meaning that there are no pending transfers. After verifying this, it begins the import, after which it sends you a confirmation email containing a brief summary of some of your database information for you to compare against your current installation. You should conduct the comparison to ensure your data imported correctly.




• What happens if we need to "roll-back" and recover deleted data - or reverse a Transfer - can you do that?


This depends on the type of data. Using your logs for guidance you can view and track back any changes that you make to individual item manually. If you delete a database or a location in its entirety, all the data is lost and cannot be reversed or recovered.