Monticello has always offered a 100% satisfaction guarantee on the software.  If you are unhappy for any reason, you can return the software within 60 days for a full refund (less shipping and handling).  In a world where with most software, “if you open it – you cannot return it”, Monticello believes in total customer satisfaction with the purchase and you are covered – no questions asked.  If you downloaded the software, you are covered by the same guarantee.  To receive a refund, simply email sales@thepapertiger.com.  Click here for the details of our 100% satisfaction guarantee.