On average it should take about 5-10 minutes to import a database. This could change depending on your file size. When sending your database file to us for importing, we will import within 24 hours on business days.
If you need to know where your database is located, please see our knowledge base article Where can I find my Paper Tiger Database Backups?
NOTE: There is a difference between uploading a file and importing a file. Uploading is transferring a file from one computer to another through a network. Importing is the process of taking an uploaded file and extracting the information to re-create the original database. The time it takes to import a database is different from the time it takes to upload the file. Upload time depends on the following:
1. Network problems
2. File Size