Security and Privacy

• Is The Paper Tiger Online reliable, secure, and confidential?

We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed by DigitalOcean, a recognized leader in high-end hosting. You can read about their Zero-Downtime network and data center and what makes DigitalOcean one of the best places to host mission-critical websites.

• What is SSL and will it keep my communications absolutely secure?

SSL is an acronym for “Secure Socket Layer”, a security protocol that provides communications privacy over the Internet. The protocol allows Paper Tiger to securely communicate in a way that is designed to prevent eavesdropping, tampering, or communications forgery. It is the same technology used by banks and e-commerce companies such as DigitalOcean.com to keep your information safe and secure during transactions. In Paper Tiger’s case, SSL keeps your client communications absolutely secure (Paper Tiger’s normal password protection keeps your information private, but SSL keeps it private and secure).

• How do I enable or disable SSL encryption?

By default the Paper Tiger login page has SSL enabled on it. All other pages are accessed using regular HTTP connections by default. To enable SSL (HTTPS) on all your pages, log into your account. Click the Accounts tab from the Dashboard and scroll down the page to the “Secure Connection (SSL)” section. Check the box, then click the update SSL preference button.

• Is our data backed up in case of an emergency?

Data is backed up nightly and secured on encrypted disks. We can perform full backup recovery in the event of a system-wide emergency. Our uptime is over 99%.

• How can I get an electronic copy of my data for safekeeping?

Click on the Database in which you want an electronic copy. Click the Database Preferences button. At the bottom of the pop up box, you will see the section 'Need to export your data?' Paper Tiger can generate an XML or Excel file with the data from your database. Then click on Export this Database button. This includes all locations, items, categories, transfers, and trash. This XML or Excel file cannot be imported back into Paper Tiger.

• What happens if we need to "roll-back" and recover deleted data - or reverse a Transfer - can you do that?

This depends on the type of data. Using your logs for guidance you can view and track back any changes that you make to an individual item manually. If you delete a database or a location in its entirety, all the data is lost and cannot be reversed or recovered.