Janet Baker
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How do I Transfer (Move, Merge, Duplicate) an Item in Paper Tiger Desktop?
Transferring Items from One Location to Another or Within the Same Location You may wish to transfer items from one location to another or within the same location. For example, an Action file may...
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What is the refund policy? How does your refund policy work?
Paper Tiger Online is a web-based subscription service. If you choose the month-to-month, pay-as-you-go service, we do not provide refunds when you cancel unless it is on the same day that you subs...
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How do I reconnect my Google Drive to my Paper Tiger Online account?
When you receive an error, such as 'Fatal error: Uncaught exception ‘Google_Auth_Exception' with message 'Error refreshing the OAuth2 token', you will need to reconnect your Paper Tiger Online acco...
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Turning SQL Service on for Windows 10
This error usually happens due to a number of issues with SQL: If the antivirus or firewall applications are not turned off prior to installing Paper Tiger, please see section below entitled ...
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Account (upgrades/invoices) Tab
You can change additional information from the Account (upgrades/invoices) tab, such as your billing information, the organization name on your account, upgrade, etc. Below are the items that can b...
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How do I update my credit card information?
Please follow the steps below to update your billing information: -the admin on the account should sign in at https://app.thepapertiger.com, then -click on the Account (upgrades/invoices) tab ...
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Error Message: 'Can't Connect to Server' or 'This Page Cannot be Displayed'
Either of these errors are usually caused because the Internet browser being used has not been updated to the latest build/version. Internet browsers set at an old SSL connection or a TLS protocol ...
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Error when installing on Windows 10 - .NET Framework Needs to be Installed
If an app requires the .NET Framework 3.5, but doesn't find that version enabled on your Windows 10 computer, it displays the prompt for installing the .NET Framework 3.5 on demand, either during i...
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Do you have an affiliate or reseller program?
How does the affiliate program work? Here's an example scenario. Joe is a Paper Tiger Affiliate, and has an affiliate banner on his blog (which we provide you with). One of Joe's readers, Sally,...
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What is Google Drive?
Google Drive is an optional extension for Google email account holders that allows an account holder to synchronize files on multiple devices . Google Drive provides an expansion of Google Servi...