Janet Baker
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Do you accept Purchase Orders or payment by check?
We accept POs from large companies, non-profits, government agencies and schools/colleges/universities for annual payments. You can email support@thepapertiger.com. If you have questions, please em...
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February 10th: Paper Tiger Webinar with Anne McGurty and Fred Holgado
Whether you are a beginner or experienced user of Paper Tiger, learn the fundamental uses and overview on Paper Tiger Online. This first webinar was conducted by Fred Holgado from Paper Tiger...
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If I don't want to use Paper Tiger Online, do you have a downloadable software program?
No, we are no longer selling Paper Tiger desktop version.
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I've lost the Paper Tiger screen?
If you all of a sudden have lost your Paper Tiger screen, meaning you have Paper Tiger open but all you see is a white screen, you may have clicked the minimize button within Paper Tiger's screen...
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How do I Transfer (Move, Merge, Duplicate) an Item in Paper Tiger Desktop?
Transferring Items from One Location to Another or Within the Same Location You may wish to transfer items from one location to another or within the same location. For example, an Action file may...
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What is the refund policy? How does your refund policy work?
Paper Tiger Online is a web-based subscription service. If you choose the month-to-month, pay-as-you-go service, we do not provide refunds when you cancel unless it is on the same day that you subs...
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How do I reconnect my Google Drive to my Paper Tiger Online account?
When you receive an error, such as 'Fatal error: Uncaught exception ‘Google_Auth_Exception' with message 'Error refreshing the OAuth2 token', you will need to reconnect your Paper Tiger Online acco...
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Turning SQL Service on for Windows 10
This error usually happens due to a number of issues with SQL: If the antivirus or firewall applications are not turned off prior to installing Paper Tiger, please see section below entitled ...
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Account (upgrades/invoices) Tab
You can change additional information from the Account (upgrades/invoices) tab, such as your billing information, the organization name on your account, upgrade, etc. Below are the items that can b...
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How do I update my credit card information?
Please follow the steps below to update your billing information: -the admin on the account should sign in at https://app.thepapertiger.com, then -click on the Account (upgrades/invoices) tab ...