Janet Baker
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I've lost the Paper Tiger screen?
If you all of a sudden have lost your Paper Tiger screen, meaning you have Paper Tiger open but all you see is a white screen, you may have clicked the minimize button within Paper Tiger's screen...
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Account (upgrades/invoices) Tab
You can change additional information from the Account (upgrades/invoices) tab, such as your billing information, the organization name on your account, upgrade, etc. Below are the items that can b...
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How do I update my credit card information?
Please follow the steps below to update your billing information: -the admin on the account should sign in at https://app.thepapertiger.com, then -click on the Account (upgrades/invoices) tab ...
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Error Message: 'Can't Connect to Server' or 'This Page Cannot be Displayed'
Either of these errors are usually caused because the Internet browser being used has not been updated to the latest build/version. Internet browsers set at an old SSL connection or a TLS protocol ...
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How do I change the item number capacity in my Location?
Sometimes you need to add more item numbers to a Location than you originally had input when creating your Location. To change the capacity of a Location, follow these instructions (see images belo...
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Turning SQL Service on for Windows 10
This error usually happens due to a number of issues with SQL: If the antivirus or firewall applications are not turned off prior to installing Paper Tiger, please see section below entitled ...
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Installing Paper Tiger On Window 10
Install Paper Tiger 4.1 Update: ----------------------------------------------------------- 1. Be sure to log on as the Windows Administrator (recommended) or with an account that has administrat...
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Error when installing on Windows 10 - .NET Framework Needs to be Installed
If an app requires the .NET Framework 3.5, but doesn't find that version enabled on your Windows 10 computer, it displays the prompt for installing the .NET Framework 3.5 on demand, either during i...
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How do I change the font size in Paper Tiger?
Currently, there isn't a font adjustment setting within our Paper Tiger software application. High resolution screen settings on computers does decrease the viewing size of Paper Tiger Desktop Soft...
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How do I reconnect my Google Drive to my Paper Tiger Online account?
When you receive an error, such as 'Fatal error: Uncaught exception ‘Google_Auth_Exception' with message 'Error refreshing the OAuth2 token', you will need to reconnect your Paper Tiger Online acco...